Frequently asked questions

You get a number of free signatures when you register. After that you only pay for what you actually use — no subscription required. The initiator (sender) pays for all signatures on a document.

Yes. SmoothSign delivers an advanced variant of Simple Electronic Signature (SES) in compliance with the EU eIDAS regulation, and is valid in the vast majority of commercial and private contexts.

The signing service processes your document and emails the signed PDF to all parties. Save your own copy. Direct downloads are not connected yet; a verified PDF retention period has not yet been published. A 15-minute download token is not a document deletion deadline. See our Privacy Policy for details.

When you sign you receive two one-time codes — one by email and one by SMS. Both must be entered for the signature to be valid. This provides strong two-factor verification.

eIDAS is the EU regulation governing electronic identification and trust services. It defines three levels of e-signatures: SES, AdES and QES. Read more on our eIDAS page.

Yes. SmoothSign works anywhere with internet and a mobile phone that can receive SMS. The service is available globally.

Your account is linked to your email and phone number. If you lose access, contact support@smoothsign.cc and we'll help you back in.

You can delete your account yourself directly from the Dashboard under Profile → "Delete my account". Account, signature and personal data are removed immediately. You can also download all your data as JSON before deleting. Evidence data on already signed documents is kept anonymized for legal reasons (eIDAS).

No. Recipients receive a signing link by email and confirm with an SMS code. No registration required.