1. General Policy

At SmoothSign, we strive to provide a reliable and transparent digital signing service. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting one. By using the Service, you agree to the terms of this policy.

2. Pay-Per-Signature Purchases

Charges for individual signatures are incurred when a document has been successfully signed by all designated parties. Because the service has been fully rendered at the point of charge, pay-per-signature fees are generally non-refundable. However, we may consider refund requests in cases where a demonstrable technical error on our part resulted in an incorrect or duplicate charge.

3. Subscription Plans

Subscription fees are billed in advance on a monthly basis. If you cancel your subscription, you will retain access to the Service for the remainder of the current billing period. No partial refunds or prorated credits will be issued for unused portions of a billing period. Refund requests for subscription charges may be considered on a case-by-case basis if submitted within seven (7) days of the initial charge and provided that no signatures have been consumed during the billing period in question.

4. Free Signatures

Free signatures provided upon registration, through referral programs, or via promotional codes are complimentary and carry no monetary value. They are not eligible for refund, exchange, or cash equivalent under any circumstances.

5. Eligibility for Refunds

A refund may be considered if:

You were charged due to a verified technical error attributable to SmoothSign (e.g., duplicate billing, system malfunction preventing service delivery).
The Service was materially unavailable or non-functional for an extended period, preventing you from using signatures included in your subscription.
An unauthorized charge occurred on your account, provided you report it within fourteen (14) days and cooperate with any investigation.

Refunds will not be issued for:

Change of mind after a document has been signed.
Errors in the content of documents submitted by you or other signers.
Failure to cancel a subscription before the next billing cycle.
Dissatisfaction with the legal enforceability of an electronic signature in your jurisdiction (see our Terms and Conditions).
Temporary service interruptions or maintenance windows.

6. How to Request a Refund

To request a refund, please contact us at support@smoothsign.cc with the following information:

Your registered email address.
The date and amount of the charge in question.
A description of the reason for your refund request.
Any supporting documentation (e.g., screenshots, error messages).

We will acknowledge receipt of your request within two (2) business days and aim to resolve all refund requests within ten (10) business days.

7. Refund Method

Approved refunds will be credited to the original payment method used for the transaction. Processing times may vary depending on your bank or card issuer and are outside SmoothSign's control. SmoothSign does not issue refunds by alternative methods such as cash, check, or transfer to a different account.

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. Filing a chargeback without first contacting SmoothSign may result in delays and may lead to suspension of your account pending resolution. We reserve the right to contest any chargeback that we believe to be unwarranted.

9. Modifications to This Policy

SmoothSign reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting of the updated policy with a revised "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

10. Contact

For refund inquiries or questions about this policy, please contact us at support@smoothsign.cc.